Catch churn before the port-out request.
Network complaints closed within SLA, and the window between frustration and departure turned into a retention play.
Sample figures based on composite deployments, not a specific customer.
What actually runs on day one.
Post-activation experience
First-week sentiment captured before habits form.
Network complaint loop
Ticketed, routed to the circle team, verified after fix.
Churn and port-out prevention
Risk scored from complaints, usage and sentiment together.
Recharge and plan upsell
Next plan offered only to customers with nothing open.
Retailer and call-centre QA
100% of conversations scored across a distributed network.
App-store rating recovery
Detractors intercepted before they review.
The board a telecom operator runs on.
Outage to save
A network complaint opens a ticket, suppresses every upsell on that number, and triggers a save offer only once the fix is confirmed.
Churn shows up in language before it shows up in billing
A port-out intent is usually visible in a chat transcript weeks before the number leaves. Ecko scores it, GCRM flags the account, and GroX holds every upsell until the complaint is closed.