Communication
One conversation across four channels.
Call, email, SMS and WhatsApp with the same customer identity behind all of them.
2.3%Missed-call rate
45%Queries deflected
24x7Availability
4Channels, one identity
How it works
The workflow, step by step.
01
Reach
Outbound and inbound on the channel they prefer.
GCS02
Deflect
Self-service menus handle status and disputes.
G Chat03
Follow up
Journey-triggered email, gated on sentiment.
Gecko Mail04
Hand over
Escalation to a human with full context.
TrackItModules in play